They had already been on the decline Monday after a Facebook whistle-blower appeared on news program “60 Minutes” to discuss the company’s internal research about its impact on society. The company’s shares dropped 5.6% to $323.89 at 1:35 p.m. Such an outage has happened before, though, most notably in 2019 when Facebook’s internal apps stopped working following a dispute with Apple Inc., which halted some of the apps’ functionality on the iPhone maker’s platform.Īfter a user on Twitter suggested that Instagram should “stay offline forever,” Instagram boss Adam Mosseri jokingly replied, “Them fighting words… but it does feel like a snow day.”
It’s rare for Facebook’s apps to go down for an extended period of time, and even less common for the company’s internal systems to go offline. The cause of the issue is “probably a bad configuration or code push to the network management system,” said Alex Stamos, former chief security officer at Facebook who is now director of Stanford University’s Internet Observatory. An error in DNS records can make it impossible to connect to a website. Put simply, DNS converts domain names like “” to the actual internet protocol addresses of the corresponding website. The issue appears to be related to Facebook’s DNS, or domain name system, records. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
“We’re aware that some people are having trouble accessing our apps and products,” Facebook spokesman Andy Stone said in a tweet. Facebook’s network of apps has more than 2.7 billion daily users on average. At least 98,000 people reported trouble with Instagram, and about 35,000 said WhatsApp was having issues. in New York, according to website DownDetector. More than 125,000 Facebook users were reporting problems accessing the app at 11:54 a.m.
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